Better Online help
Create step by step help instructions online for FAQ's instead of getting "call us and we'll talk you thru."
Thomas Ring commented
I would like to see a glossary of terms, not just videos. I came across "comfort Index" or CI yesterday. It would have been much easier to look it up in a help file rather than call in for an answer
Marie Hyde commented
What online help? Is there anywhere to tell you where to start learning what is available in this system?